Do you need to stay in control of conversations? Try this out

He or she who asks the questions is in control. So ask questions to stay in control.

When you are in a conversation with a candidate, with a client, with a gatekeeper, with your boss, with your spouse. Whoever is asking the questions is in control of the conversation.

They are the ones that are dictating where it goes and where it goes to next. So you want to always be asking questions because you stay in control and it allows you to guide the conversation to where you want it to be.

Remember, it is your time, it is your call, and it is your responsibility to ask these questions.

So for example, if a candidate asks you a question about something, let’s say, “What is the salary for the role?” what you do is you ask, “What salary are you looking for?” because in that way, instead of them finding out that the role is paying 40 to 50, you may find that they’re only looking for 38.

So you actually might have a bargain on your hands. But if they hear it’s 40 to 50, they then know to ask for at least 40. So that’s a good example of why you should stay in control.

Ask questions. Stay in control. And it just makes you more effective in every conversation and in every engagement.

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If you are looking for more recruitment hints, tips and tricks why not try our book “Recruitment Hacks” available on Amazon.



Become a telephone zen master

Telephone Zen When on the telephone, you need and should be completely Zen-like in the way that you focus. Now, it can be hard to have focused on just the telephone calls when you are in a busy office with all that noise, but there are some simple ways that you can create focus.

The first one is to turn your emails off. Emails are an addictive source of time wasting. They distract you. And to be fair, if you are batching properly, you don’t need to be on your emails all the time, especially when you are on the phone.

Secondly, turn all notifications off on all social media and all apps. You do not want them pinging up on your phone.

Thirdly, when you’re on the phone and you want to focus, what you need to do is get everyone in the office into the habit of not asking you questions if you’re on the phone. Now, a great way of doing this is standing up because no one wants to come up to a crazy person who has stood up on the phone talking.

They are clearly mad or very busy. So stand up when you are making your phone calls. People will not want to disturb you. It could be they’re very important and very busy. And alas, it will increase your focus.

And depending on how organized you are and what sorts of CRM system you have, what you can do is print off your call lists for the day, and with those prints of call lists, you can then focus on those calls without even a computer being turned on.

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Two Telephone Hacks

Use a script

Use a script Now, most people think only actors should use them, but I for one think scripts are brilliant. I think whether you’re making a candidate speccing call or you’re doing a routine introductory BD call, you should definitely use a script. You should always have a scriptbook to hand.

Even if you don’t use it, scripts are basically your get out of jail card. What I mean, if something is going wrong, you can refer to them and keep a call on track. Additionally, they’re a confidence booster because they create a safety net and that safety net will make you more confident.

And thirdly, scripts give a systematic process for making a call.  You follow the same process in every request. You start to see where it works, where it doesn’t work, and how you are working at being effective that day, that week or month.

It allows you to standardise your process, but also for you to measure your success as well. 

Catch Candidates Everytime

Ring, ring, ring, ring, voicemail. How many times does this happen to you when calling candidates. Loads I bet, as it happens loads with me as well. A quick and simple way to reduce the amount of time wasted like this is too get candidates to book directly into your calendar.

This means when you pick up the phone they are at the other end of the line reading and waiting.

This is a timesaver and gives an excellent impression to the candidates about how professional you are. So how can you do this? Personally, I use Acuity Scheduler to do this as it is simple, easy and cheap.

Once you have created your profile all you need to do then is set the times you are free to speak each week and send the link generated to candidates to book in the call.   

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Thank you for reading this Recruitment Hack. You can get a daily Recruitment Hack sent to your inbox by visiting Recruitment Hacks.

The Book: Recruitment Hacks is now available on Amazon.   

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Smile before you dial

Smile Before You Dial This life hack I feel wins the award for being the cheesiest hack in the entire book.

Do not worry, I heard your groans, but please do keep with me on this. Smile when you dial is a cliche and as with alot of cliches people in this cynical internet age ignore them because they are after all quite awkward and embarrassing.

Something becomes a cliche because there is a real element of truth to it, and when it comes to smiling as you dial the truth is very much there.

Smiling when you dial does a number of things that will help you as you are making calls.

1) When you are smiling people can hear this in your voice and you will sound more appealing and persuasive on the phone.

2) When you make the muscle movements that form a smile it releases happiness chemicals that will make you feel happier and if you feel happier you will perform better on the phone.

3) When it becomes a habit that is repeated and repeated as you smile before you dial the body will automatically become hardwired into a positive state.

Thank you for bearing with me through the cheese!   

*** Thank you for reading this Recruitment Hack. You can get a daily Recruitment Hack sent to your inbox by visiting Recruitment Hacks.

The Book: Recruitment Hacks is now available on Amazon.  

 ***

Telephone Zen

Telephone Zen When on the telephone, you need and should be completely Zen-like in the way that you focus. Now, it can be hard to have focused on just the telephone calls when you are in a busy office with all that noise, but there are some simple ways that you can create focus.

The first one is to turn your emails off. Emails are an addictive source of time wasting. They distract you. And to be fair, if you are batching properly, you don’t need to be on your emails all the time, especially when you are on the phone.

Secondly, turn all notifications off on all social media and all apps. You do not want them pinging up on your phone.

Thirdly, when you’re on the phone and you want to focus, what you need to do is get everyone in the office into the habit of not asking you questions if you’re on the phone. Now, a great way of doing this is standing up because no one wants to come up to a crazy person who has stood up on the phone talking.

They are clearly mad or very busy. So stand up when you are making your phone calls. People will not want to disturb you. It could be they’re very important and very busy. And alas, it will increase your focus.

And depending on how organized you are and what sorts of CRM system you have, what you can do is print off your call lists for the day, and with those prints of call lists, you can then focus on those calls without even a computer being turned on.

***   

Thank you for reading this Recruitment Hack. You can get a daily Recruitment Hack sent to your inbox by visiting Recruitment Hacks.

The Book: Recruitment Hacks is now available on Amazon.